Customer Relationship Management Tool Market, Global Outlook and Forecast 2023-2028

Report ID: 1888895 | Published Date: Jan 2025 | No. of Page: 104 | Base Year: 2024 | Rating: 4.2 | Webstory: Check our Web story
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1 Introduction to Research & Analysis Reports
    1.1 Customer Relationship Management Tool Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Customer Relationship Management Tool Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Customer Relationship Management Tool Overall Market Size
    2.1 Global Customer Relationship Management Tool Market Size: 2021 VS 2028
    2.2 Global Customer Relationship Management Tool Market Size, Prospects & Forecasts: 2017-2028
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Customer Relationship Management Tool Players in Global Market
    3.2 Top Global Customer Relationship Management Tool Companies Ranked by Revenue
    3.3 Global Customer Relationship Management Tool Revenue by Companies
    3.4 Top 3 and Top 5 Customer Relationship Management Tool Companies in Global Market, by Revenue in 2021
    3.5 Global Companies Customer Relationship Management Tool Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Customer Relationship Management Tool Players in Global Market
        3.6.1 List of Global Tier 1 Customer Relationship Management Tool Companies
        3.6.2 List of Global Tier 2 and Tier 3 Customer Relationship Management Tool Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 by Type - Global Customer Relationship Management Tool Market Size Markets, 2021 & 2028
        4.1.2 Cloud-Based
        4.1.3 On-Premises
    4.2 By Type - Global Customer Relationship Management Tool Revenue & Forecasts
        4.2.1 By Type - Global Customer Relationship Management Tool Revenue, 2017-2022
        4.2.2 By Type - Global Customer Relationship Management Tool Revenue, 2023-2028
        4.2.3 By Type - Global Customer Relationship Management Tool Revenue Market Share, 2017-2028
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Customer Relationship Management Tool Market Size, 2021 & 2028
        5.1.2 SMEs
        5.1.3 Large Enterprise
    5.2 By Application - Global Customer Relationship Management Tool Revenue & Forecasts
        5.2.1 By Application - Global Customer Relationship Management Tool Revenue, 2017-2022
        5.2.2 By Application - Global Customer Relationship Management Tool Revenue, 2023-2028
        5.2.3 By Application - Global Customer Relationship Management Tool Revenue Market Share, 2017-2028
6 Sights by Region
    6.1 By Region - Global Customer Relationship Management Tool Market Size, 2021 & 2028
    6.2 By Region - Global Customer Relationship Management Tool Revenue & Forecasts
        6.2.1 By Region - Global Customer Relationship Management Tool Revenue, 2017-2022
        6.2.2 By Region - Global Customer Relationship Management Tool Revenue, 2023-2028
        6.2.3 By Region - Global Customer Relationship Management Tool Revenue Market Share, 2017-2028
    6.3 North America
        6.3.1 By Country - North America Customer Relationship Management Tool Revenue, 2017-2028
        6.3.2 US Customer Relationship Management Tool Market Size, 2017-2028
        6.3.3 Canada Customer Relationship Management Tool Market Size, 2017-2028
        6.3.4 Mexico Customer Relationship Management Tool Market Size, 2017-2028
    6.4 Europe
        6.4.1 By Country - Europe Customer Relationship Management Tool Revenue, 2017-2028
        6.4.2 Germany Customer Relationship Management Tool Market Size, 2017-2028
        6.4.3 France Customer Relationship Management Tool Market Size, 2017-2028
        6.4.4 U.K. Customer Relationship Management Tool Market Size, 2017-2028
        6.4.5 Italy Customer Relationship Management Tool Market Size, 2017-2028
        6.4.6 Russia Customer Relationship Management Tool Market Size, 2017-2028
        6.4.7 Nordic Countries Customer Relationship Management Tool Market Size, 2017-2028
        6.4.8 Benelux Customer Relationship Management Tool Market Size, 2017-2028
    6.5 Asia
        6.5.1 By Region - Asia Customer Relationship Management Tool Revenue, 2017-2028
        6.5.2 China Customer Relationship Management Tool Market Size, 2017-2028
        6.5.3 Japan Customer Relationship Management Tool Market Size, 2017-2028
        6.5.4 South Korea Customer Relationship Management Tool Market Size, 2017-2028
        6.5.5 Southeast Asia Customer Relationship Management Tool Market Size, 2017-2028
        6.5.6 India Customer Relationship Management Tool Market Size, 2017-2028
    6.6 South America
        6.6.1 By Country - South America Customer Relationship Management Tool Revenue, 2017-2028
        6.6.2 Brazil Customer Relationship Management Tool Market Size, 2017-2028
        6.6.3 Argentina Customer Relationship Management Tool Market Size, 2017-2028
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Customer Relationship Management Tool Revenue, 2017-2028
        6.7.2 Turkey Customer Relationship Management Tool Market Size, 2017-2028
        6.7.3 Israel Customer Relationship Management Tool Market Size, 2017-2028
        6.7.4 Saudi Arabia Customer Relationship Management Tool Market Size, 2017-2028
        6.7.5 UAE Customer Relationship Management Tool Market Size, 2017-2028
7 Players Profiles
    7.1 Accenture
        7.1.1 Accenture Corporate Summary
        7.1.2 Accenture Business Overview
        7.1.3 Accenture Customer Relationship Management Tool Major Product Offerings
        7.1.4 Accenture Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.1.5 Accenture Key News
    7.2 Capgemini
        7.2.1 Capgemini Corporate Summary
        7.2.2 Capgemini Business Overview
        7.2.3 Capgemini Customer Relationship Management Tool Major Product Offerings
        7.2.4 Capgemini Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.2.5 Capgemini Key News
    7.3 Cognizant
        7.3.1 Cognizant Corporate Summary
        7.3.2 Cognizant Business Overview
        7.3.3 Cognizant Customer Relationship Management Tool Major Product Offerings
        7.3.4 Cognizant Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.3.5 Cognizant Key News
    7.4 DXC Technology
        7.4.1 DXC Technology Corporate Summary
        7.4.2 DXC Technology Business Overview
        7.4.3 DXC Technology Customer Relationship Management Tool Major Product Offerings
        7.4.4 DXC Technology Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.4.5 DXC Technology Key News
    7.5 Fujitsu
        7.5.1 Fujitsu Corporate Summary
        7.5.2 Fujitsu Business Overview
        7.5.3 Fujitsu Customer Relationship Management Tool Major Product Offerings
        7.5.4 Fujitsu Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.5.5 Fujitsu Key News
    7.6 HCL Technologies
        7.6.1 HCL Technologies Corporate Summary
        7.6.2 HCL Technologies Business Overview
        7.6.3 HCL Technologies Customer Relationship Management Tool Major Product Offerings
        7.6.4 HCL Technologies Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.6.5 HCL Technologies Key News
    7.7 IBM
        7.7.1 IBM Corporate Summary
        7.7.2 IBM Business Overview
        7.7.3 IBM Customer Relationship Management Tool Major Product Offerings
        7.7.4 IBM Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.7.5 IBM Key News
    7.8 Infosys
        7.8.1 Infosys Corporate Summary
        7.8.2 Infosys Business Overview
        7.8.3 Infosys Customer Relationship Management Tool Major Product Offerings
        7.8.4 Infosys Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.8.5 Infosys Key News
    7.9 NTT DATA
        7.9.1 NTT DATA Corporate Summary
        7.9.2 NTT DATA Business Overview
        7.9.3 NTT DATA Customer Relationship Management Tool Major Product Offerings
        7.9.4 NTT DATA Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.9.5 NTT DATA Key News
    7.10 Persistent Systems
        7.10.1 Persistent Systems Corporate Summary
        7.10.2 Persistent Systems Business Overview
        7.10.3 Persistent Systems Customer Relationship Management Tool Major Product Offerings
        7.10.4 Persistent Systems Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.10.5 Persistent Systems Key News
    7.11 Simplus
        7.11.1 Simplus Corporate Summary
        7.11.2 Simplus Business Overview
        7.11.3 Simplus Customer Relationship Management Tool Major Product Offerings
        7.11.4 Simplus Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.11.5 Simplus Key News
    7.12 Slalom
        7.12.1 Slalom Corporate Summary
        7.12.2 Slalom Business Overview
        7.12.3 Slalom Customer Relationship Management Tool Major Product Offerings
        7.12.4 Slalom Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.12.5 Slalom Key News
    7.13 Tata Group
        7.13.1 Tata Group Corporate Summary
        7.13.2 Tata Group Business Overview
        7.13.3 Tata Group Customer Relationship Management Tool Major Product Offerings
        7.13.4 Tata Group Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.13.5 Tata Group Key News
    7.14 Tech Mahindra
        7.14.1 Tech Mahindra Corporate Summary
        7.14.2 Tech Mahindra Business Overview
        7.14.3 Tech Mahindra Customer Relationship Management Tool Major Product Offerings
        7.14.4 Tech Mahindra Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.14.5 Tech Mahindra Key News
    7.15 Virtusa
        7.15.1 Virtusa Corporate Summary
        7.15.2 Virtusa Business Overview
        7.15.3 Virtusa Customer Relationship Management Tool Major Product Offerings
        7.15.4 Virtusa Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.15.5 Virtusa Key News
    7.16 Wipro
        7.16.1 Wipro Corporate Summary
        7.16.2 Wipro Business Overview
        7.16.3 Wipro Customer Relationship Management Tool Major Product Offerings
        7.16.4 Wipro Customer Relationship Management Tool Revenue in Global Market (2017-2022)
        7.16.5 Wipro Key News
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

List of Tables
    Table 1. Customer Relationship Management Tool Market Opportunities & Trends in Global Market
    Table 2. Customer Relationship Management Tool Market Drivers in Global Market
    Table 3. Customer Relationship Management Tool Market Restraints in Global Market
    Table 4. Key Players of Customer Relationship Management Tool in Global Market
    Table 5. Top Customer Relationship Management Tool Players in Global Market, Ranking by Revenue (2021)
    Table 6. Global Customer Relationship Management Tool Revenue by Companies, (US$, Mn), 2017-2022
    Table 7. Global Customer Relationship Management Tool Revenue Share by Companies, 2017-2022
    Table 8. Global Companies Customer Relationship Management Tool Product Type
    Table 9. List of Global Tier 1 Customer Relationship Management Tool Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 10. List of Global Tier 2 and Tier 3 Customer Relationship Management Tool Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 11. By Type – Global Customer Relationship Management Tool Revenue, (US$, Mn), 2021 & 2028
    Table 12. By Type - Customer Relationship Management Tool Revenue in Global (US$, Mn), 2017-2022
    Table 13. By Type - Customer Relationship Management Tool Revenue in Global (US$, Mn), 2023-2028
    Table 14. By Application – Global Customer Relationship Management Tool Revenue, (US$, Mn), 2021 & 2028
    Table 15. By Application - Customer Relationship Management Tool Revenue in Global (US$, Mn), 2017-2022
    Table 16. By Application - Customer Relationship Management Tool Revenue in Global (US$, Mn), 2023-2028
    Table 17. By Region – Global Customer Relationship Management Tool Revenue, (US$, Mn), 2021 & 2028
    Table 18. By Region - Global Customer Relationship Management Tool Revenue (US$, Mn), 2017-2022
    Table 19. By Region - Global Customer Relationship Management Tool Revenue (US$, Mn), 2023-2028
    Table 20. By Country - North America Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2022
    Table 21. By Country - North America Customer Relationship Management Tool Revenue, (US$, Mn), 2023-2028
    Table 22. By Country - Europe Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2022
    Table 23. By Country - Europe Customer Relationship Management Tool Revenue, (US$, Mn), 2023-2028
    Table 24. By Region - Asia Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2022
    Table 25. By Region - Asia Customer Relationship Management Tool Revenue, (US$, Mn), 2023-2028
    Table 26. By Country - South America Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2022
    Table 27. By Country - South America Customer Relationship Management Tool Revenue, (US$, Mn), 2023-2028
    Table 28. By Country - Middle East & Africa Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2022
    Table 29. By Country - Middle East & Africa Customer Relationship Management Tool Revenue, (US$, Mn), 2023-2028
    Table 30. Accenture Corporate Summary
    Table 31. Accenture Customer Relationship Management Tool Product Offerings
    Table 32. Accenture Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 33. Capgemini Corporate Summary
    Table 34. Capgemini Customer Relationship Management Tool Product Offerings
    Table 35. Capgemini Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 36. Cognizant Corporate Summary
    Table 37. Cognizant Customer Relationship Management Tool Product Offerings
    Table 38. Cognizant Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 39. DXC Technology Corporate Summary
    Table 40. DXC Technology Customer Relationship Management Tool Product Offerings
    Table 41. DXC Technology Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 42. Fujitsu Corporate Summary
    Table 43. Fujitsu Customer Relationship Management Tool Product Offerings
    Table 44. Fujitsu Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 45. HCL Technologies Corporate Summary
    Table 46. HCL Technologies Customer Relationship Management Tool Product Offerings
    Table 47. HCL Technologies Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 48. IBM Corporate Summary
    Table 49. IBM Customer Relationship Management Tool Product Offerings
    Table 50. IBM Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 51. Infosys Corporate Summary
    Table 52. Infosys Customer Relationship Management Tool Product Offerings
    Table 53. Infosys Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 54. NTT DATA Corporate Summary
    Table 55. NTT DATA Customer Relationship Management Tool Product Offerings
    Table 56. NTT DATA Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 57. Persistent Systems Corporate Summary
    Table 58. Persistent Systems Customer Relationship Management Tool Product Offerings
    Table 59. Persistent Systems Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 60. Simplus Corporate Summary
    Table 61. Simplus Customer Relationship Management Tool Product Offerings
    Table 62. Simplus Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 63. Slalom Corporate Summary
    Table 64. Slalom Customer Relationship Management Tool Product Offerings
    Table 65. Slalom Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 66. Tata Group Corporate Summary
    Table 67. Tata Group Customer Relationship Management Tool Product Offerings
    Table 68. Tata Group Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 69. Tech Mahindra Corporate Summary
    Table 70. Tech Mahindra Customer Relationship Management Tool Product Offerings
    Table 71. Tech Mahindra Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 72. Virtusa Corporate Summary
    Table 73. Virtusa Customer Relationship Management Tool Product Offerings
    Table 74. Virtusa Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
    Table 75. Wipro Corporate Summary
    Table 76. Wipro Customer Relationship Management Tool Product Offerings
    Table 77. Wipro Customer Relationship Management Tool Revenue (US$, Mn), (2017-2022)
List of Figures
    Figure 1. Customer Relationship Management Tool Segment by Type in 2021
    Figure 2. Customer Relationship Management Tool Segment by Application in 2021
    Figure 3. Global Customer Relationship Management Tool Market Overview: 2021
    Figure 4. Key Caveats
    Figure 5. Global Customer Relationship Management Tool Market Size: 2021 VS 2028 (US$, Mn)
    Figure 6. Global Customer Relationship Management Tool Revenue, 2017-2028 (US$, Mn)
    Figure 7. The Top 3 and 5 Players Market Share by Customer Relationship Management Tool Revenue in 2021
    Figure 8. By Type - Global Customer Relationship Management Tool Revenue Market Share, 2017-2028
    Figure 9. By Application - Global Customer Relationship Management Tool Revenue Market Share, 2017-2028
    Figure 10. By Region - Global Customer Relationship Management Tool Revenue Market Share, 2017-2028
    Figure 11. By Country - North America Customer Relationship Management Tool Revenue Market Share, 2017-2028
    Figure 12. US Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 13. Canada Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 14. Mexico Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 15. By Country - Europe Customer Relationship Management Tool Revenue Market Share, 2017-2028
    Figure 16. Germany Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 17. France Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 18. U.K. Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 19. Italy Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 20. Russia Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 21. Nordic Countries Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 22. Benelux Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 23. By Region - Asia Customer Relationship Management Tool Revenue Market Share, 2017-2028
    Figure 24. China Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 25. Japan Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 26. South Korea Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 27. Southeast Asia Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 28. India Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 29. By Country - South America Customer Relationship Management Tool Revenue Market Share, 2017-2028
    Figure 30. Brazil Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 31. Argentina Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 32. By Country - Middle East & Africa Customer Relationship Management Tool Revenue Market Share, 2017-2028
    Figure 33. Turkey Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 34. Israel Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 35. Saudi Arabia Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 36. UAE Customer Relationship Management Tool Revenue, (US$, Mn), 2017-2028
    Figure 37. Accenture Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 38. Capgemini Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 39. Cognizant Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 40. DXC Technology Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 41. Fujitsu Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 42. HCL Technologies Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 43. IBM Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 44. Infosys Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 45. NTT DATA Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 46. Persistent Systems Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 47. Simplus Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 48. Slalom Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 49. Tata Group Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 50. Tech Mahindra Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 51. Virtusa Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 52. Wipro Customer Relationship Management Tool Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
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Frequently Asked Questions
Customer Relationship Management Tool Market report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Customer Relationship Management Tool Market report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Customer Relationship Management Tool Market report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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