Global Interactive voice response (IVR) Software Market Research Report 2023

Report ID: 1887001 | Published Date: Jan 2025 | No. of Page: 85 | Base Year: 2024 | Rating: 4.2 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Interactive voice response (IVR) Software Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Monthly Subscription
        1.2.3 Annual Subscription
    1.3 Market by Application
        1.3.1 Global Interactive voice response (IVR) Software Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 SME (Small and Medium Enterprises)
        1.3.3 Large Enterprise
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Interactive voice response (IVR) Software Market Perspective (2017-2028)
    2.2 Interactive voice response (IVR) Software Growth Trends by Region
        2.2.1 Interactive voice response (IVR) Software Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Interactive voice response (IVR) Software Historic Market Size by Region (2017-2022)
        2.2.3 Interactive voice response (IVR) Software Forecasted Market Size by Region (2023-2028)
    2.3 Interactive voice response (IVR) Software Market Dynamics
        2.3.1 Interactive voice response (IVR) Software Industry Trends
        2.3.2 Interactive voice response (IVR) Software Market Drivers
        2.3.3 Interactive voice response (IVR) Software Market Challenges
        2.3.4 Interactive voice response (IVR) Software Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Interactive voice response (IVR) Software Players by Revenue
        3.1.1 Global Top Interactive voice response (IVR) Software Players by Revenue (2017-2022)
        3.1.2 Global Interactive voice response (IVR) Software Revenue Market Share by Players (2017-2022)
    3.2 Global Interactive voice response (IVR) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Interactive voice response (IVR) Software Revenue
    3.4 Global Interactive voice response (IVR) Software Market Concentration Ratio
        3.4.1 Global Interactive voice response (IVR) Software Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Interactive voice response (IVR) Software Revenue in 2021
    3.5 Interactive voice response (IVR) Software Key Players Head office and Area Served
    3.6 Key Players Interactive voice response (IVR) Software Product Solution and Service
    3.7 Date of Enter into Interactive voice response (IVR) Software Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Interactive voice response (IVR) Software Breakdown Data by Type
    4.1 Global Interactive voice response (IVR) Software Historic Market Size by Type (2017-2022)
    4.2 Global Interactive voice response (IVR) Software Forecasted Market Size by Type (2023-2028)
5 Interactive voice response (IVR) Software Breakdown Data by Application
    5.1 Global Interactive voice response (IVR) Software Historic Market Size by Application (2017-2022)
    5.2 Global Interactive voice response (IVR) Software Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Interactive voice response (IVR) Software Market Size (2017-2028)
    6.2 North America Interactive voice response (IVR) Software Market Size by Country (2017-2022)
    6.3 North America Interactive voice response (IVR) Software Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Interactive voice response (IVR) Software Market Size (2017-2028)
    7.2 Europe Interactive voice response (IVR) Software Market Size by Country (2017-2022)
    7.3 Europe Interactive voice response (IVR) Software Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Interactive voice response (IVR) Software Market Size (2017-2028)
    8.2 Asia-Pacific Interactive voice response (IVR) Software Market Size by Country (2017-2022)
    8.3 Asia-Pacific Interactive voice response (IVR) Software Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Interactive voice response (IVR) Software Market Size (2017-2028)
    9.2 Latin America Interactive voice response (IVR) Software Market Size by Country (2017-2022)
    9.3 Latin America Interactive voice response (IVR) Software Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Interactive voice response (IVR) Software Market Size (2017-2028)
    10.2 Middle East & Africa Interactive voice response (IVR) Software Market Size by Country (2017-2022)
    10.3 Middle East & Africa Interactive voice response (IVR) Software Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 Zendesk
        11.1.1 Zendesk Company Detail
        11.1.2 Zendesk Business Overview
        11.1.3 Zendesk Interactive voice response (IVR) Software Introduction
        11.1.4 Zendesk Revenue in Interactive voice response (IVR) Software Business (2017-2022)
        11.1.5 Zendesk Recent Development
    11.2 QualityUnit
        11.2.1 QualityUnit Company Detail
        11.2.2 QualityUnit Business Overview
        11.2.3 QualityUnit Interactive voice response (IVR) Software Introduction
        11.2.4 QualityUnit Revenue in Interactive voice response (IVR) Software Business (2017-2022)
        11.2.5 QualityUnit Recent Development
    11.3 Bitrix
        11.3.1 Bitrix Company Detail
        11.3.2 Bitrix Business Overview
        11.3.3 Bitrix Interactive voice response (IVR) Software Introduction
        11.3.4 Bitrix Revenue in Interactive voice response (IVR) Software Business (2017-2022)
        11.3.5 Bitrix Recent Development
    11.4 MessageBird
        11.4.1 MessageBird Company Detail
        11.4.2 MessageBird Business Overview
        11.4.3 MessageBird Interactive voice response (IVR) Software Introduction
        11.4.4 MessageBird Revenue in Interactive voice response (IVR) Software Business (2017-2022)
        11.4.5 MessageBird Recent Development
    11.5 Genesys
        11.5.1 Genesys Company Detail
        11.5.2 Genesys Business Overview
        11.5.3 Genesys Interactive voice response (IVR) Software Introduction
        11.5.4 Genesys Revenue in Interactive voice response (IVR) Software Business (2017-2022)
        11.5.5 Genesys Recent Development
    11.6 CallFire
        11.6.1 CallFire Company Detail
        11.6.2 CallFire Business Overview
        11.6.3 CallFire Interactive voice response (IVR) Software Introduction
        11.6.4 CallFire Revenue in Interactive voice response (IVR) Software Business (2017-2022)
        11.6.5 CallFire Recent Development
    11.7 CloudCall
        11.7.1 CloudCall Company Detail
        11.7.2 CloudCall Business Overview
        11.7.3 CloudCall Interactive voice response (IVR) Software Introduction
        11.7.4 CloudCall Revenue in Interactive voice response (IVR) Software Business (2017-2022)
        11.7.5 CloudCall Recent Development
    11.8 AMD Telecom
        11.8.1 AMD Telecom Company Detail
        11.8.2 AMD Telecom Business Overview
        11.8.3 AMD Telecom Interactive voice response (IVR) Software Introduction
        11.8.4 AMD Telecom Revenue in Interactive voice response (IVR) Software Business (2017-2022)
        11.8.5 AMD Telecom Recent Development
    11.9 CloudTalk
        11.9.1 CloudTalk Company Detail
        11.9.2 CloudTalk Business Overview
        11.9.3 CloudTalk Interactive voice response (IVR) Software Introduction
        11.9.4 CloudTalk Revenue in Interactive voice response (IVR) Software Business (2017-2022)
        11.9.5 CloudTalk Recent Development
    11.10 Avaya
        11.10.1 Avaya Company Detail
        11.10.2 Avaya Business Overview
        11.10.3 Avaya Interactive voice response (IVR) Software Introduction
        11.10.4 Avaya Revenue in Interactive voice response (IVR) Software Business (2017-2022)
        11.10.5 Avaya Recent Development
    11.11 DialogTech
        11.11.1 DialogTech Company Detail
        11.11.2 DialogTech Business Overview
        11.11.3 DialogTech Interactive voice response (IVR) Software Introduction
        11.11.4 DialogTech Revenue in Interactive voice response (IVR) Software Business (2017-2022)
        11.11.5 DialogTech Recent Development
    11.12 Noble Systems
        11.12.1 Noble Systems Company Detail
        11.12.2 Noble Systems Business Overview
        11.12.3 Noble Systems Interactive voice response (IVR) Software Introduction
        11.12.4 Noble Systems Revenue in Interactive voice response (IVR) Software Business (2017-2022)
        11.12.5 Noble Systems Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global Interactive voice response (IVR) Software Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Monthly Subscription
    Table 3. Key Players of Annual Subscription
    Table 4. Global Interactive voice response (IVR) Software Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 5. Global Interactive voice response (IVR) Software Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 6. Global Interactive voice response (IVR) Software Market Size by Region (2017-2022) & (US$ Million)
    Table 7. Global Interactive voice response (IVR) Software Market Share by Region (2017-2022)
    Table 8. Global Interactive voice response (IVR) Software Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 9. Global Interactive voice response (IVR) Software Market Share by Region (2023-2028)
    Table 10. Interactive voice response (IVR) Software Market Trends
    Table 11. Interactive voice response (IVR) Software Market Drivers
    Table 12. Interactive voice response (IVR) Software Market Challenges
    Table 13. Interactive voice response (IVR) Software Market Restraints
    Table 14. Global Interactive voice response (IVR) Software Revenue by Players (2017-2022) & (US$ Million)
    Table 15. Global Interactive voice response (IVR) Software Market Share by Players (2017-2022)
    Table 16. Global Top Interactive voice response (IVR) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Interactive voice response (IVR) Software as of 2021)
    Table 17. Ranking of Global Top Interactive voice response (IVR) Software Companies by Revenue (US$ Million) in 2021
    Table 18. Global 5 Largest Players Market Share by Interactive voice response (IVR) Software Revenue (CR5 and HHI) & (2017-2022)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Interactive voice response (IVR) Software Product Solution and Service
    Table 21. Date of Enter into Interactive voice response (IVR) Software Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Interactive voice response (IVR) Software Market Size by Type (2017-2022) & (US$ Million)
    Table 24. Global Interactive voice response (IVR) Software Revenue Market Share by Type (2017-2022)
    Table 25. Global Interactive voice response (IVR) Software Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 26. Global Interactive voice response (IVR) Software Revenue Market Share by Type (2023-2028)
    Table 27. Global Interactive voice response (IVR) Software Market Size by Application (2017-2022) & (US$ Million)
    Table 28. Global Interactive voice response (IVR) Software Revenue Market Share by Application (2017-2022)
    Table 29. Global Interactive voice response (IVR) Software Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 30. Global Interactive voice response (IVR) Software Revenue Market Share by Application (2023-2028)
    Table 31. North America Interactive voice response (IVR) Software Market Size by Country (2017-2022) & (US$ Million)
    Table 32. North America Interactive voice response (IVR) Software Market Size by Country (2023-2028) & (US$ Million)
    Table 33. Europe Interactive voice response (IVR) Software Market Size by Country (2017-2022) & (US$ Million)
    Table 34. Europe Interactive voice response (IVR) Software Market Size by Country (2023-2028) & (US$ Million)
    Table 35. Asia-Pacific Interactive voice response (IVR) Software Market Size by Region (2017-2022) & (US$ Million)
    Table 36. Asia-Pacific Interactive voice response (IVR) Software Market Size by Region (2023-2028) & (US$ Million)
    Table 37. Latin America Interactive voice response (IVR) Software Market Size by Country (2017-2022) & (US$ Million)
    Table 38. Latin America Interactive voice response (IVR) Software Market Size by Country (2023-2028) & (US$ Million)
    Table 39. Middle East & Africa Interactive voice response (IVR) Software Market Size by Country (2017-2022) & (US$ Million)
    Table 40. Middle East & Africa Interactive voice response (IVR) Software Market Size by Country (2023-2028) & (US$ Million)
    Table 41. Zendesk Company Detail
    Table 42. Zendesk Business Overview
    Table 43. Zendesk Interactive voice response (IVR) Software Product
    Table 44. Zendesk Revenue in Interactive voice response (IVR) Software Business (2017-2022) & (US$ Million)
    Table 45. Zendesk Recent Development
    Table 46. QualityUnit Company Detail
    Table 47. QualityUnit Business Overview
    Table 48. QualityUnit Interactive voice response (IVR) Software Product
    Table 49. QualityUnit Revenue in Interactive voice response (IVR) Software Business (2017-2022) & (US$ Million)
    Table 50. QualityUnit Recent Development
    Table 51. Bitrix Company Detail
    Table 52. Bitrix Business Overview
    Table 53. Bitrix Interactive voice response (IVR) Software Product
    Table 54. Bitrix Revenue in Interactive voice response (IVR) Software Business (2017-2022) & (US$ Million)
    Table 55. Bitrix Recent Development
    Table 56. MessageBird Company Detail
    Table 57. MessageBird Business Overview
    Table 58. MessageBird Interactive voice response (IVR) Software Product
    Table 59. MessageBird Revenue in Interactive voice response (IVR) Software Business (2017-2022) & (US$ Million)
    Table 60. MessageBird Recent Development
    Table 61. Genesys Company Detail
    Table 62. Genesys Business Overview
    Table 63. Genesys Interactive voice response (IVR) Software Product
    Table 64. Genesys Revenue in Interactive voice response (IVR) Software Business (2017-2022) & (US$ Million)
    Table 65. Genesys Recent Development
    Table 66. CallFire Company Detail
    Table 67. CallFire Business Overview
    Table 68. CallFire Interactive voice response (IVR) Software Product
    Table 69. CallFire Revenue in Interactive voice response (IVR) Software Business (2017-2022) & (US$ Million)
    Table 70. CallFire Recent Development
    Table 71. CloudCall Company Detail
    Table 72. CloudCall Business Overview
    Table 73. CloudCall Interactive voice response (IVR) Software Product
    Table 74. CloudCall Revenue in Interactive voice response (IVR) Software Business (2017-2022) & (US$ Million)
    Table 75. CloudCall Recent Development
    Table 76. AMD Telecom Company Detail
    Table 77. AMD Telecom Business Overview
    Table 78. AMD Telecom Interactive voice response (IVR) Software Product
    Table 79. AMD Telecom Revenue in Interactive voice response (IVR) Software Business (2017-2022) & (US$ Million)
    Table 80. AMD Telecom Recent Development
    Table 81. CloudTalk Company Detail
    Table 82. CloudTalk Business Overview
    Table 83. CloudTalk Interactive voice response (IVR) Software Product
    Table 84. CloudTalk Revenue in Interactive voice response (IVR) Software Business (2017-2022) & (US$ Million)
    Table 85. CloudTalk Recent Development
    Table 86. Avaya Company Detail
    Table 87. Avaya Business Overview
    Table 88. Avaya Interactive voice response (IVR) Software Product
    Table 89. Avaya Revenue in Interactive voice response (IVR) Software Business (2017-2022) & (US$ Million)
    Table 90. Avaya Recent Development
    Table 91. DialogTech Company Detail
    Table 92. DialogTech Business Overview
    Table 93. DialogTech Interactive voice response (IVR) SoftwareProduct
    Table 94. DialogTech Revenue in Interactive voice response (IVR) Software Business (2017-2022) & (US$ Million)
    Table 95. DialogTech Recent Development
    Table 96. Noble Systems Company Detail
    Table 97. Noble Systems Business Overview
    Table 98. Noble Systems Interactive voice response (IVR) SoftwareProduct
    Table 99. Noble Systems Revenue in Interactive voice response (IVR) Software Business (2017-2022) & (US$ Million)
    Table 100. Noble Systems Recent Development
    Table 101. Research Programs/Design for This Report
    Table 102. Key Data Information from Secondary Sources
    Table 103. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Interactive voice response (IVR) Software Market Share by Type: 2021 VS 2028
    Figure 2. Monthly Subscription Features
    Figure 3. Annual Subscription Features
    Figure 4. Global Interactive voice response (IVR) Software Market Share by Application in 2021 & 2028
    Figure 5. SME (Small and Medium Enterprises) Case Studies
    Figure 6. Large Enterprise Case Studies
    Figure 7. Interactive voice response (IVR) Software Report Years Considered
    Figure 8. Global Interactive voice response (IVR) Software Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 9. Global Interactive voice response (IVR) Software Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 10. Global Interactive voice response (IVR) Software Market Share by Region: 2021 VS 2028
    Figure 11. Global Interactive voice response (IVR) Software Market Share by Players in 2021
    Figure 12. Global Top Interactive voice response (IVR) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Interactive voice response (IVR) Software as of 2021)
    Figure 13. The Top 10 and 5 Players Market Share by Interactive voice response (IVR) Software Revenue in 2021
    Figure 14. North America Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 15. North America Interactive voice response (IVR) Software Market Share by Country (2017-2028)
    Figure 16. United States Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 17. Canada Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 18. Europe Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 19. Europe Interactive voice response (IVR) Software Market Share by Country (2017-2028)
    Figure 20. Germany Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 21. France Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 22. U.K. Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. Italy Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. Russia Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 25. Nordic Countries Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. Asia-Pacific Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. Asia-Pacific Interactive voice response (IVR) Software Market Share by Region (2017-2028)
    Figure 28. China Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Japan Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. South Korea Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Southeast Asia Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. India Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. Australia Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Latin America Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. Latin America Interactive voice response (IVR) Software Market Share by Country (2017-2028)
    Figure 36. Mexico Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. Brazil Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Middle East & Africa Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Middle East & Africa Interactive voice response (IVR) Software Market Share by Country (2017-2028)
    Figure 40. Turkey Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Saudi Arabia Interactive voice response (IVR) Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. Zendesk Revenue Growth Rate in Interactive voice response (IVR) Software Business (2017-2022)
    Figure 43. QualityUnit Revenue Growth Rate in Interactive voice response (IVR) Software Business (2017-2022)
    Figure 44. Bitrix Revenue Growth Rate in Interactive voice response (IVR) Software Business (2017-2022)
    Figure 45. MessageBird Revenue Growth Rate in Interactive voice response (IVR) Software Business (2017-2022)
    Figure 46. Genesys Revenue Growth Rate in Interactive voice response (IVR) Software Business (2017-2022)
    Figure 47. CallFire Revenue Growth Rate in Interactive voice response (IVR) Software Business (2017-2022)
    Figure 48. CloudCall Revenue Growth Rate in Interactive voice response (IVR) Software Business (2017-2022)
    Figure 49. AMD Telecom Revenue Growth Rate in Interactive voice response (IVR) Software Business (2017-2022)
    Figure 50. CloudTalk Revenue Growth Rate in Interactive voice response (IVR) Software Business (2017-2022)
    Figure 51. Avaya Revenue Growth Rate in Interactive voice response (IVR) Software Business (2017-2022)
    Figure 52. DialogTech Revenue Growth Rate in Interactive voice response (IVR) Software Business (2017-2022)
    Figure 53. Noble Systems Revenue Growth Rate in Interactive voice response (IVR) Software Business (2017-2022)
    Figure 54. Bottom-up and Top-down Approaches for This Report
    Figure 55. Data Triangulation
    Figure 56. Key Executives Interviewed
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Companies Included in Reports:
Zendesk
QualityUnit
Bitrix
MessageBird
Genesys
CallFire
CloudCall
AMD Telecom
CloudTalk
Avaya
DialogTech
Noble Systems
Frequently Asked Questions
Interactive voice response (IVR) Software report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Interactive voice response (IVR) Software report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Interactive voice response (IVR) Software report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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