Backoffice Workforce Management Market, Global Outlook and Forecast 2024-2031

Report ID: 1636079 | Published Date: Jan 2025 | No. of Page: 68 | Base Year: 2024 | Rating: 4.2 | Webstory: Check our Web story
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1 Introduction to Research & Analysis Reports
    1.1 Backoffice Workforce Management Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Backoffice Workforce Management Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Backoffice Workforce Management Overall Market Size
    2.1 Global Backoffice Workforce Management Market Size: 2021 VS 2028
    2.2 Global Backoffice Workforce Management Market Size, Prospects & Forecasts: 2017-2028
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Backoffice Workforce Management Players in Global Market
    3.2 Top Global Backoffice Workforce Management Companies Ranked by Revenue
    3.3 Global Backoffice Workforce Management Revenue by Companies
    3.4 Top 3 and Top 5 Backoffice Workforce Management Companies in Global Market, by Revenue in 2021
    3.5 Global Companies Backoffice Workforce Management Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Backoffice Workforce Management Players in Global Market
        3.6.1 List of Global Tier 1 Backoffice Workforce Management Companies
        3.6.2 List of Global Tier 2 and Tier 3 Backoffice Workforce Management Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 by Type - Global Backoffice Workforce Management Market Size Markets, 2021 & 2028
        4.1.2 Operation Visualizer
        4.1.3 Performance Management
        4.1.4 Back-Office Optimization
        4.1.5 Robotic Process Automation
        4.1.6 Desktop & Process Analytics
        4.1.7 Others
    4.2 By Type - Global Backoffice Workforce Management Revenue & Forecasts
        4.2.1 By Type - Global Backoffice Workforce Management Revenue, 2017-2022
        4.2.2 By Type - Global Backoffice Workforce Management Revenue, 2023-2028
        4.2.3 By Type - Global Backoffice Workforce Management Revenue Market Share, 2017-2028
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Backoffice Workforce Management Market Size, 2021 & 2028
        5.1.2 IT & Telecommunication
        5.1.3 Retail & E-commerce
        5.1.4 Transportation
        5.1.5 Government
        5.1.6 Others
    5.2 By Application - Global Backoffice Workforce Management Revenue & Forecasts
        5.2.1 By Application - Global Backoffice Workforce Management Revenue, 2017-2022
        5.2.2 By Application - Global Backoffice Workforce Management Revenue, 2023-2028
        5.2.3 By Application - Global Backoffice Workforce Management Revenue Market Share, 2017-2028
6 Sights by Region
    6.1 By Region - Global Backoffice Workforce Management Market Size, 2021 & 2028
    6.2 By Region - Global Backoffice Workforce Management Revenue & Forecasts
        6.2.1 By Region - Global Backoffice Workforce Management Revenue, 2017-2022
        6.2.2 By Region - Global Backoffice Workforce Management Revenue, 2023-2028
        6.2.3 By Region - Global Backoffice Workforce Management Revenue Market Share, 2017-2028
    6.3 North America
        6.3.1 By Country - North America Backoffice Workforce Management Revenue, 2017-2028
        6.3.2 US Backoffice Workforce Management Market Size, 2017-2028
        6.3.3 Canada Backoffice Workforce Management Market Size, 2017-2028
        6.3.4 Mexico Backoffice Workforce Management Market Size, 2017-2028
    6.4 Europe
        6.4.1 By Country - Europe Backoffice Workforce Management Revenue, 2017-2028
        6.4.2 Germany Backoffice Workforce Management Market Size, 2017-2028
        6.4.3 France Backoffice Workforce Management Market Size, 2017-2028
        6.4.4 U.K. Backoffice Workforce Management Market Size, 2017-2028
        6.4.5 Italy Backoffice Workforce Management Market Size, 2017-2028
        6.4.6 Russia Backoffice Workforce Management Market Size, 2017-2028
        6.4.7 Nordic Countries Backoffice Workforce Management Market Size, 2017-2028
        6.4.8 Benelux Backoffice Workforce Management Market Size, 2017-2028
    6.5 Asia
        6.5.1 By Region - Asia Backoffice Workforce Management Revenue, 2017-2028
        6.5.2 China Backoffice Workforce Management Market Size, 2017-2028
        6.5.3 Japan Backoffice Workforce Management Market Size, 2017-2028
        6.5.4 South Korea Backoffice Workforce Management Market Size, 2017-2028
        6.5.5 Southeast Asia Backoffice Workforce Management Market Size, 2017-2028
        6.5.6 India Backoffice Workforce Management Market Size, 2017-2028
    6.6 South America
        6.6.1 By Country - South America Backoffice Workforce Management Revenue, 2017-2028
        6.6.2 Brazil Backoffice Workforce Management Market Size, 2017-2028
        6.6.3 Argentina Backoffice Workforce Management Market Size, 2017-2028
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Backoffice Workforce Management Revenue, 2017-2028
        6.7.2 Turkey Backoffice Workforce Management Market Size, 2017-2028
        6.7.3 Israel Backoffice Workforce Management Market Size, 2017-2028
        6.7.4 Saudi Arabia Backoffice Workforce Management Market Size, 2017-2028
        6.7.5 UAE Backoffice Workforce Management Market Size, 2017-2028
7 Players Profiles
    7.1 Monet Software
        7.1.1 Monet Software Corporate Summary
        7.1.2 Monet Software Business Overview
        7.1.3 Monet Software Backoffice Workforce Management Major Product Offerings
        7.1.4 Monet Software Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.1.5 Monet Software Key News
    7.2 Verint System Inc
        7.2.1 Verint System Inc Corporate Summary
        7.2.2 Verint System Inc Business Overview
        7.2.3 Verint System Inc Backoffice Workforce Management Major Product Offerings
        7.2.4 Verint System Inc Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.2.5 Verint System Inc Key News
    7.3 ActoiveOps Limited
        7.3.1 ActoiveOps Limited Corporate Summary
        7.3.2 ActoiveOps Limited Business Overview
        7.3.3 ActoiveOps Limited Backoffice Workforce Management Major Product Offerings
        7.3.4 ActoiveOps Limited Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.3.5 ActoiveOps Limited Key News
    7.4 Calabrio
        7.4.1 Calabrio Corporate Summary
        7.4.2 Calabrio Business Overview
        7.4.3 Calabrio Backoffice Workforce Management Major Product Offerings
        7.4.4 Calabrio Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.4.5 Calabrio Key News
    7.5 Aspect Software
        7.5.1 Aspect Software Corporate Summary
        7.5.2 Aspect Software Business Overview
        7.5.3 Aspect Software Backoffice Workforce Management Major Product Offerings
        7.5.4 Aspect Software Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.5.5 Aspect Software Key News
    7.6 Cicero Inc
        7.6.1 Cicero Inc Corporate Summary
        7.6.2 Cicero Inc Business Overview
        7.6.3 Cicero Inc Backoffice Workforce Management Major Product Offerings
        7.6.4 Cicero Inc Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.6.5 Cicero Inc Key News
    7.7 Teleopti
        7.7.1 Teleopti Corporate Summary
        7.7.2 Teleopti Business Overview
        7.7.3 Teleopti Backoffice Workforce Management Major Product Offerings
        7.7.4 Teleopti Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.7.5 Teleopti Key News
    7.8 Intradiem
        7.8.1 Intradiem Corporate Summary
        7.8.2 Intradiem Business Overview
        7.8.3 Intradiem Backoffice Workforce Management Major Product Offerings
        7.8.4 Intradiem Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.8.5 Intradiem Key News
    7.9 Genesys
        7.9.1 Genesys Corporate Summary
        7.9.2 Genesys Business Overview
        7.9.3 Genesys Backoffice Workforce Management Major Product Offerings
        7.9.4 Genesys Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.9.5 Genesys Key News
    7.10 NICE
        7.10.1 NICE Corporate Summary
        7.10.2 NICE Business Overview
        7.10.3 NICE Backoffice Workforce Management Major Product Offerings
        7.10.4 NICE Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.10.5 NICE Key News
    7.11 Monet Software
        7.11.1 Monet Software Corporate Summary
        7.11.2 Monet Software Business Overview
        7.11.3 Monet Software Backoffice Workforce Management Major Product Offerings
        7.11.4 Monet Software Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.11.5 Monet Software Key News
    7.12 Burnie Group
        7.12.1 Burnie Group Corporate Summary
        7.12.2 Burnie Group Business Overview
        7.12.3 Burnie Group Backoffice Workforce Management Major Product Offerings
        7.12.4 Burnie Group Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.12.5 Burnie Group Key News
    7.13 Verint Systems
        7.13.1 Verint Systems Corporate Summary
        7.13.2 Verint Systems Business Overview
        7.13.3 Verint Systems Backoffice Workforce Management Major Product Offerings
        7.13.4 Verint Systems Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.13.5 Verint Systems Key News
    7.14 Leaf Group
        7.14.1 Leaf Group Corporate Summary
        7.14.2 Leaf Group Business Overview
        7.14.3 Leaf Group Backoffice Workforce Management Major Product Offerings
        7.14.4 Leaf Group Backoffice Workforce Management Revenue in Global Market (2017-2022)
        7.14.5 Leaf Group Key News
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

List of Tables
    Table 1. Backoffice Workforce Management Market Opportunities & Trends in Global Market
    Table 2. Backoffice Workforce Management Market Drivers in Global Market
    Table 3. Backoffice Workforce Management Market Restraints in Global Market
    Table 4. Key Players of Backoffice Workforce Management in Global Market
    Table 5. Top Backoffice Workforce Management Players in Global Market, Ranking by Revenue (2021)
    Table 6. Global Backoffice Workforce Management Revenue by Companies, (US$, Mn), 2017-2022
    Table 7. Global Backoffice Workforce Management Revenue Share by Companies, 2017-2022
    Table 8. Global Companies Backoffice Workforce Management Product Type
    Table 9. List of Global Tier 1 Backoffice Workforce Management Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 10. List of Global Tier 2 and Tier 3 Backoffice Workforce Management Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 11. By Type – Global Backoffice Workforce Management Revenue, (US$, Mn), 2021 & 2028
    Table 12. By Type - Backoffice Workforce Management Revenue in Global (US$, Mn), 2017-2022
    Table 13. By Type - Backoffice Workforce Management Revenue in Global (US$, Mn), 2023-2028
    Table 14. By Application – Global Backoffice Workforce Management Revenue, (US$, Mn), 2021 & 2028
    Table 15. By Application - Backoffice Workforce Management Revenue in Global (US$, Mn), 2017-2022
    Table 16. By Application - Backoffice Workforce Management Revenue in Global (US$, Mn), 2023-2028
    Table 17. By Region – Global Backoffice Workforce Management Revenue, (US$, Mn), 2021 & 2028
    Table 18. By Region - Global Backoffice Workforce Management Revenue (US$, Mn), 2017-2022
    Table 19. By Region - Global Backoffice Workforce Management Revenue (US$, Mn), 2023-2028
    Table 20. By Country - North America Backoffice Workforce Management Revenue, (US$, Mn), 2017-2022
    Table 21. By Country - North America Backoffice Workforce Management Revenue, (US$, Mn), 2023-2028
    Table 22. By Country - Europe Backoffice Workforce Management Revenue, (US$, Mn), 2017-2022
    Table 23. By Country - Europe Backoffice Workforce Management Revenue, (US$, Mn), 2023-2028
    Table 24. By Region - Asia Backoffice Workforce Management Revenue, (US$, Mn), 2017-2022
    Table 25. By Region - Asia Backoffice Workforce Management Revenue, (US$, Mn), 2023-2028
    Table 26. By Country - South America Backoffice Workforce Management Revenue, (US$, Mn), 2017-2022
    Table 27. By Country - South America Backoffice Workforce Management Revenue, (US$, Mn), 2023-2028
    Table 28. By Country - Middle East & Africa Backoffice Workforce Management Revenue, (US$, Mn), 2017-2022
    Table 29. By Country - Middle East & Africa Backoffice Workforce Management Revenue, (US$, Mn), 2023-2028
    Table 30. Monet Software Corporate Summary
    Table 31. Monet Software Backoffice Workforce Management Product Offerings
    Table 32. Monet Software Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
    Table 33. Verint System Inc Corporate Summary
    Table 34. Verint System Inc Backoffice Workforce Management Product Offerings
    Table 35. Verint System Inc Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
    Table 36. ActoiveOps Limited Corporate Summary
    Table 37. ActoiveOps Limited Backoffice Workforce Management Product Offerings
    Table 38. ActoiveOps Limited Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
    Table 39. Calabrio Corporate Summary
    Table 40. Calabrio Backoffice Workforce Management Product Offerings
    Table 41. Calabrio Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
    Table 42. Aspect Software Corporate Summary
    Table 43. Aspect Software Backoffice Workforce Management Product Offerings
    Table 44. Aspect Software Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
    Table 45. Cicero Inc Corporate Summary
    Table 46. Cicero Inc Backoffice Workforce Management Product Offerings
    Table 47. Cicero Inc Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
    Table 48. Teleopti Corporate Summary
    Table 49. Teleopti Backoffice Workforce Management Product Offerings
    Table 50. Teleopti Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
    Table 51. Intradiem Corporate Summary
    Table 52. Intradiem Backoffice Workforce Management Product Offerings
    Table 53. Intradiem Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
    Table 54. Genesys Corporate Summary
    Table 55. Genesys Backoffice Workforce Management Product Offerings
    Table 56. Genesys Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
    Table 57. NICE Corporate Summary
    Table 58. NICE Backoffice Workforce Management Product Offerings
    Table 59. NICE Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
    Table 60. Monet Software Corporate Summary
    Table 61. Monet Software Backoffice Workforce Management Product Offerings
    Table 62. Monet Software Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
    Table 63. Burnie Group Corporate Summary
    Table 64. Burnie Group Backoffice Workforce Management Product Offerings
    Table 65. Burnie Group Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
    Table 66. Verint Systems Corporate Summary
    Table 67. Verint Systems Backoffice Workforce Management Product Offerings
    Table 68. Verint Systems Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
    Table 69. Leaf Group Corporate Summary
    Table 70. Leaf Group Backoffice Workforce Management Product Offerings
    Table 71. Leaf Group Backoffice Workforce Management Revenue (US$, Mn), (2017-2022)
List of Figures
    Figure 1. Backoffice Workforce Management Segment by Type in 2021
    Figure 2. Backoffice Workforce Management Segment by Application in 2021
    Figure 3. Global Backoffice Workforce Management Market Overview: 2021
    Figure 4. Key Caveats
    Figure 5. Global Backoffice Workforce Management Market Size: 2021 VS 2028 (US$, Mn)
    Figure 6. Global Backoffice Workforce Management Revenue, 2017-2028 (US$, Mn)
    Figure 7. The Top 3 and 5 Players Market Share by Backoffice Workforce Management Revenue in 2021
    Figure 8. By Type - Global Backoffice Workforce Management Revenue Market Share, 2017-2028
    Figure 9. By Application - Global Backoffice Workforce Management Revenue Market Share, 2017-2028
    Figure 10. By Region - Global Backoffice Workforce Management Revenue Market Share, 2017-2028
    Figure 11. By Country - North America Backoffice Workforce Management Revenue Market Share, 2017-2028
    Figure 12. US Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 13. Canada Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 14. Mexico Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 15. By Country - Europe Backoffice Workforce Management Revenue Market Share, 2017-2028
    Figure 16. Germany Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 17. France Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 18. U.K. Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 19. Italy Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 20. Russia Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 21. Nordic Countries Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 22. Benelux Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 23. By Region - Asia Backoffice Workforce Management Revenue Market Share, 2017-2028
    Figure 24. China Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 25. Japan Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 26. South Korea Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 27. Southeast Asia Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 28. India Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 29. By Country - South America Backoffice Workforce Management Revenue Market Share, 2017-2028
    Figure 30. Brazil Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 31. Argentina Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 32. By Country - Middle East & Africa Backoffice Workforce Management Revenue Market Share, 2017-2028
    Figure 33. Turkey Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 34. Israel Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 35. Saudi Arabia Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 36. UAE Backoffice Workforce Management Revenue, (US$, Mn), 2017-2028
    Figure 37. Monet Software Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 38. Verint System Inc Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 39. ActoiveOps Limited Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 40. Calabrio Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 41. Aspect Software Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 42. Cicero Inc Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 43. Teleopti Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 44. Intradiem Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 45. Genesys Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 46. NICE Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 47. Monet Software Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 48. Burnie Group Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 49. Verint Systems Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 50. Leaf Group Backoffice Workforce Management Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
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Companies Included in Reports:
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Frequently Asked Questions
Backoffice Workforce Management Market report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Backoffice Workforce Management Market report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Backoffice Workforce Management Market report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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