Outsourced Customer Support Services Market, Global Outlook and Forecast 2023-2028

Report ID: 1212311 | Published Date: Jan 2025 | No. of Page: 64 | Base Year: 2024 | Rating: 4.9 | Webstory: Check our Web story
Request Sample Report
Pre-Order Enquiry
Request Discount(%) 
1 Introduction to Research & Analysis Reports
    1.1 Outsourced Customer Support Services Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Outsourced Customer Support Services Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Outsourced Customer Support Services Overall Market Size
    2.1 Global Outsourced Customer Support Services Market Size: 2021 VS 2028
    2.2 Global Outsourced Customer Support Services Market Size, Prospects & Forecasts: 2017-2028
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Outsourced Customer Support Services Players in Global Market
    3.2 Top Global Outsourced Customer Support Services Companies Ranked by Revenue
    3.3 Global Outsourced Customer Support Services Revenue by Companies
    3.4 Top 3 and Top 5 Outsourced Customer Support Services Companies in Global Market, by Revenue in 2021
    3.5 Global Companies Outsourced Customer Support Services Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Outsourced Customer Support Services Players in Global Market
        3.6.1 List of Global Tier 1 Outsourced Customer Support Services Companies
        3.6.2 List of Global Tier 2 and Tier 3 Outsourced Customer Support Services Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 by Type - Global Outsourced Customer Support Services Market Size Markets, 2021 & 2028
        4.1.2 Onshore Outsourcing Services
        4.1.3 Offshore Outsourcing Services
    4.2 By Type - Global Outsourced Customer Support Services Revenue & Forecasts
        4.2.1 By Type - Global Outsourced Customer Support Services Revenue, 2017-2022
        4.2.2 By Type - Global Outsourced Customer Support Services Revenue, 2023-2028
        4.2.3 By Type - Global Outsourced Customer Support Services Revenue Market Share, 2017-2028
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Outsourced Customer Support Services Market Size, 2021 & 2028
        5.1.2 Banking, Financial Services and Insurance (BFSI)
        5.1.3 Communication
        5.1.4 Healthcare and Life Sciences
        5.1.5 Government
        5.1.6 Retail and Consumer Goods
        5.1.7 Others
    5.2 By Application - Global Outsourced Customer Support Services Revenue & Forecasts
        5.2.1 By Application - Global Outsourced Customer Support Services Revenue, 2017-2022
        5.2.2 By Application - Global Outsourced Customer Support Services Revenue, 2023-2028
        5.2.3 By Application - Global Outsourced Customer Support Services Revenue Market Share, 2017-2028
6 Sights by Region
    6.1 By Region - Global Outsourced Customer Support Services Market Size, 2021 & 2028
    6.2 By Region - Global Outsourced Customer Support Services Revenue & Forecasts
        6.2.1 By Region - Global Outsourced Customer Support Services Revenue, 2017-2022
        6.2.2 By Region - Global Outsourced Customer Support Services Revenue, 2023-2028
        6.2.3 By Region - Global Outsourced Customer Support Services Revenue Market Share, 2017-2028
    6.3 North America
        6.3.1 By Country - North America Outsourced Customer Support Services Revenue, 2017-2028
        6.3.2 US Outsourced Customer Support Services Market Size, 2017-2028
        6.3.3 Canada Outsourced Customer Support Services Market Size, 2017-2028
        6.3.4 Mexico Outsourced Customer Support Services Market Size, 2017-2028
    6.4 Europe
        6.4.1 By Country - Europe Outsourced Customer Support Services Revenue, 2017-2028
        6.4.2 Germany Outsourced Customer Support Services Market Size, 2017-2028
        6.4.3 France Outsourced Customer Support Services Market Size, 2017-2028
        6.4.4 U.K. Outsourced Customer Support Services Market Size, 2017-2028
        6.4.5 Italy Outsourced Customer Support Services Market Size, 2017-2028
        6.4.6 Russia Outsourced Customer Support Services Market Size, 2017-2028
        6.4.7 Nordic Countries Outsourced Customer Support Services Market Size, 2017-2028
        6.4.8 Benelux Outsourced Customer Support Services Market Size, 2017-2028
    6.5 Asia
        6.5.1 By Region - Asia Outsourced Customer Support Services Revenue, 2017-2028
        6.5.2 China Outsourced Customer Support Services Market Size, 2017-2028
        6.5.3 Japan Outsourced Customer Support Services Market Size, 2017-2028
        6.5.4 South Korea Outsourced Customer Support Services Market Size, 2017-2028
        6.5.5 Southeast Asia Outsourced Customer Support Services Market Size, 2017-2028
        6.5.6 India Outsourced Customer Support Services Market Size, 2017-2028
    6.6 South America
        6.6.1 By Country - South America Outsourced Customer Support Services Revenue, 2017-2028
        6.6.2 Brazil Outsourced Customer Support Services Market Size, 2017-2028
        6.6.3 Argentina Outsourced Customer Support Services Market Size, 2017-2028
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Outsourced Customer Support Services Revenue, 2017-2028
        6.7.2 Turkey Outsourced Customer Support Services Market Size, 2017-2028
        6.7.3 Israel Outsourced Customer Support Services Market Size, 2017-2028
        6.7.4 Saudi Arabia Outsourced Customer Support Services Market Size, 2017-2028
        6.7.5 UAE Outsourced Customer Support Services Market Size, 2017-2028
7 Players Profiles
    7.1 Teleperformance SA
        7.1.1 Teleperformance SA Corporate Summary
        7.1.2 Teleperformance SA Business Overview
        7.1.3 Teleperformance SA Outsourced Customer Support Services Major Product Offerings
        7.1.4 Teleperformance SA Outsourced Customer Support Services Revenue in Global Market (2017-2022)
        7.1.5 Teleperformance SA Key News
    7.2 Convergys
        7.2.1 Convergys Corporate Summary
        7.2.2 Convergys Business Overview
        7.2.3 Convergys Outsourced Customer Support Services Major Product Offerings
        7.2.4 Convergys Outsourced Customer Support Services Revenue in Global Market (2017-2022)
        7.2.5 Convergys Key News
    7.3 Arvato
        7.3.1 Arvato Corporate Summary
        7.3.2 Arvato Business Overview
        7.3.3 Arvato Outsourced Customer Support Services Major Product Offerings
        7.3.4 Arvato Outsourced Customer Support Services Revenue in Global Market (2017-2022)
        7.3.5 Arvato Key News
    7.4 Sykes Enterprises
        7.4.1 Sykes Enterprises Corporate Summary
        7.4.2 Sykes Enterprises Business Overview
        7.4.3 Sykes Enterprises Outsourced Customer Support Services Major Product Offerings
        7.4.4 Sykes Enterprises Outsourced Customer Support Services Revenue in Global Market (2017-2022)
        7.4.5 Sykes Enterprises Key News
    7.5 Enshored
        7.5.1 Enshored Corporate Summary
        7.5.2 Enshored Business Overview
        7.5.3 Enshored Outsourced Customer Support Services Major Product Offerings
        7.5.4 Enshored Outsourced Customer Support Services Revenue in Global Market (2017-2022)
        7.5.5 Enshored Key News
    7.6 GCS Agents
        7.6.1 GCS Agents Corporate Summary
        7.6.2 GCS Agents Business Overview
        7.6.3 GCS Agents Outsourced Customer Support Services Major Product Offerings
        7.6.4 GCS Agents Outsourced Customer Support Services Revenue in Global Market (2017-2022)
        7.6.5 GCS Agents Key News
    7.7 Helpware
        7.7.1 Helpware Corporate Summary
        7.7.2 Helpware Business Overview
        7.7.3 Helpware Outsourced Customer Support Services Major Product Offerings
        7.7.4 Helpware Outsourced Customer Support Services Revenue in Global Market (2017-2022)
        7.7.5 Helpware Key News
    7.8 Open Access BPO
        7.8.1 Open Access BPO Corporate Summary
        7.8.2 Open Access BPO Business Overview
        7.8.3 Open Access BPO Outsourced Customer Support Services Major Product Offerings
        7.8.4 Open Access BPO Outsourced Customer Support Services Revenue in Global Market (2017-2022)
        7.8.5 Open Access BPO Key News
    7.9 Peak Support
        7.9.1 Peak Support Corporate Summary
        7.9.2 Peak Support Business Overview
        7.9.3 Peak Support Outsourced Customer Support Services Major Product Offerings
        7.9.4 Peak Support Outsourced Customer Support Services Revenue in Global Market (2017-2022)
        7.9.5 Peak Support Key News
    7.10 SureCall
        7.10.1 SureCall Corporate Summary
        7.10.2 SureCall Business Overview
        7.10.3 SureCall Outsourced Customer Support Services Major Product Offerings
        7.10.4 SureCall Outsourced Customer Support Services Revenue in Global Market (2017-2022)
        7.10.5 SureCall Key News
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

List of Tables
    Table 1. Outsourced Customer Support Services Market Opportunities & Trends in Global Market
    Table 2. Outsourced Customer Support Services Market Drivers in Global Market
    Table 3. Outsourced Customer Support Services Market Restraints in Global Market
    Table 4. Key Players of Outsourced Customer Support Services in Global Market
    Table 5. Top Outsourced Customer Support Services Players in Global Market, Ranking by Revenue (2021)
    Table 6. Global Outsourced Customer Support Services Revenue by Companies, (US$, Mn), 2017-2022
    Table 7. Global Outsourced Customer Support Services Revenue Share by Companies, 2017-2022
    Table 8. Global Companies Outsourced Customer Support Services Product Type
    Table 9. List of Global Tier 1 Outsourced Customer Support Services Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 10. List of Global Tier 2 and Tier 3 Outsourced Customer Support Services Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 11. By Type – Global Outsourced Customer Support Services Revenue, (US$, Mn), 2021 & 2028
    Table 12. By Type - Outsourced Customer Support Services Revenue in Global (US$, Mn), 2017-2022
    Table 13. By Type - Outsourced Customer Support Services Revenue in Global (US$, Mn), 2023-2028
    Table 14. By Application – Global Outsourced Customer Support Services Revenue, (US$, Mn), 2021 & 2028
    Table 15. By Application - Outsourced Customer Support Services Revenue in Global (US$, Mn), 2017-2022
    Table 16. By Application - Outsourced Customer Support Services Revenue in Global (US$, Mn), 2023-2028
    Table 17. By Region – Global Outsourced Customer Support Services Revenue, (US$, Mn), 2021 & 2028
    Table 18. By Region - Global Outsourced Customer Support Services Revenue (US$, Mn), 2017-2022
    Table 19. By Region - Global Outsourced Customer Support Services Revenue (US$, Mn), 2023-2028
    Table 20. By Country - North America Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2022
    Table 21. By Country - North America Outsourced Customer Support Services Revenue, (US$, Mn), 2023-2028
    Table 22. By Country - Europe Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2022
    Table 23. By Country - Europe Outsourced Customer Support Services Revenue, (US$, Mn), 2023-2028
    Table 24. By Region - Asia Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2022
    Table 25. By Region - Asia Outsourced Customer Support Services Revenue, (US$, Mn), 2023-2028
    Table 26. By Country - South America Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2022
    Table 27. By Country - South America Outsourced Customer Support Services Revenue, (US$, Mn), 2023-2028
    Table 28. By Country - Middle East & Africa Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2022
    Table 29. By Country - Middle East & Africa Outsourced Customer Support Services Revenue, (US$, Mn), 2023-2028
    Table 30. Teleperformance SA Corporate Summary
    Table 31. Teleperformance SA Outsourced Customer Support Services Product Offerings
    Table 32. Teleperformance SA Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
    Table 33. Convergys Corporate Summary
    Table 34. Convergys Outsourced Customer Support Services Product Offerings
    Table 35. Convergys Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
    Table 36. Arvato Corporate Summary
    Table 37. Arvato Outsourced Customer Support Services Product Offerings
    Table 38. Arvato Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
    Table 39. Sykes Enterprises Corporate Summary
    Table 40. Sykes Enterprises Outsourced Customer Support Services Product Offerings
    Table 41. Sykes Enterprises Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
    Table 42. Enshored Corporate Summary
    Table 43. Enshored Outsourced Customer Support Services Product Offerings
    Table 44. Enshored Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
    Table 45. GCS Agents Corporate Summary
    Table 46. GCS Agents Outsourced Customer Support Services Product Offerings
    Table 47. GCS Agents Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
    Table 48. Helpware Corporate Summary
    Table 49. Helpware Outsourced Customer Support Services Product Offerings
    Table 50. Helpware Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
    Table 51. Open Access BPO Corporate Summary
    Table 52. Open Access BPO Outsourced Customer Support Services Product Offerings
    Table 53. Open Access BPO Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
    Table 54. Peak Support Corporate Summary
    Table 55. Peak Support Outsourced Customer Support Services Product Offerings
    Table 56. Peak Support Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
    Table 57. SureCall Corporate Summary
    Table 58. SureCall Outsourced Customer Support Services Product Offerings
    Table 59. SureCall Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
List of Figures
    Figure 1. Outsourced Customer Support Services Segment by Type in 2021
    Figure 2. Outsourced Customer Support Services Segment by Application in 2021
    Figure 3. Global Outsourced Customer Support Services Market Overview: 2021
    Figure 4. Key Caveats
    Figure 5. Global Outsourced Customer Support Services Market Size: 2021 VS 2028 (US$, Mn)
    Figure 6. Global Outsourced Customer Support Services Revenue, 2017-2028 (US$, Mn)
    Figure 7. The Top 3 and 5 Players Market Share by Outsourced Customer Support Services Revenue in 2021
    Figure 8. By Type - Global Outsourced Customer Support Services Revenue Market Share, 2017-2028
    Figure 9. By Application - Global Outsourced Customer Support Services Revenue Market Share, 2017-2028
    Figure 10. By Region - Global Outsourced Customer Support Services Revenue Market Share, 2017-2028
    Figure 11. By Country - North America Outsourced Customer Support Services Revenue Market Share, 2017-2028
    Figure 12. US Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 13. Canada Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 14. Mexico Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 15. By Country - Europe Outsourced Customer Support Services Revenue Market Share, 2017-2028
    Figure 16. Germany Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 17. France Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 18. U.K. Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 19. Italy Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 20. Russia Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 21. Nordic Countries Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 22. Benelux Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 23. By Region - Asia Outsourced Customer Support Services Revenue Market Share, 2017-2028
    Figure 24. China Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 25. Japan Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 26. South Korea Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 27. Southeast Asia Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 28. India Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 29. By Country - South America Outsourced Customer Support Services Revenue Market Share, 2017-2028
    Figure 30. Brazil Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 31. Argentina Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 32. By Country - Middle East & Africa Outsourced Customer Support Services Revenue Market Share, 2017-2028
    Figure 33. Turkey Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 34. Israel Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 35. Saudi Arabia Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 36. UAE Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
    Figure 37. Teleperformance SA Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 38. Convergys Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 39. Arvato Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 40. Sykes Enterprises Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 41. Enshored Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 42. GCS Agents Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 43. Helpware Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 44. Open Access BPO Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 45. Peak Support Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 46. SureCall Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
64
Frequently Asked Questions
Outsourced Customer Support Services Market report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Outsourced Customer Support Services Market report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Outsourced Customer Support Services Market report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

Related Reports